Frequently Asked Questions

Answers to the questions we hear most — on shipping, returns, products and your account.

How long does shipping take?

Standard shipping is a flat $4.99, or free on orders $35 and above, with delivery in 5–10 business days within the US. Need it sooner? Express shipping (2–4 business days) is available for $15 at checkout.

Do you ship outside the US?

Right now we ship within the United States only. As we grow, we plan to expand shipping to more countries — stay tuned.

How can I track my order?

Sign in to your account and visit our Track Order page — you'll see real-time status for every order, plus a link to full carrier tracking once it ships.

Can I change or cancel my order?

You can cancel an order yourself from your order status page as long as it hasn't been fulfilled yet. Once an order has shipped, cancellation isn't available — see our returns process instead. For anything else, contact us and we'll do our best to help.

What if my order is delayed?

Reach out to our support team and we'll investigate right away.

What is your return policy?

If something's wrong with your order, contact us within 7 days of delivery with photos or proof of the issue. Depending on the situation, we'll offer a full refund, partial refund, or replacement. Customers are responsible for return shipping costs. See our Refund Policy for full details.

Are your products covered by warranty?

Every Swiftora product includes a 2-year warranty.

What payment methods do you accept?

We accept all major credit cards, Shop Pay, Apple Pay and more at checkout.

Still Need Help?

Can't find what you're looking for? Our support team is ready to help.