Cancellation policy

This policy explains how billing and cancellation work for Swiftora+, our optional paid membership subscription.

Billing

Swiftora+ is billed automatically on a recurring basis (monthly or annually, depending on the plan you chose) using the payment method on file, until you cancel. You can see your plan, start date, and next billing date at any time from your Manage Membership page.

How to Cancel

You can cancel your Swiftora+ membership yourself, at any time, from your Manage Membership page — no need to contact us. Cancelling stops all future billing immediately.

Refunds on Cancellation

If you cancel before placing any order using your Swiftora+ benefits (free shipping or your member discount), your most recent membership payment is refunded in full as part of the cancellation.

Once you've placed an order using your Swiftora+ benefits, the membership can no longer be self-cancelled or refunded through this process, since the benefits have already been used. In that case, please contact us if you have questions about your account.

Contact

If you run into any issue managing or cancelling your membership, please contact us and we'll help sort it out.