Refund policy
We want you to feel confident shopping with Swiftora.
Order Cancellation
You can cancel an order yourself, free of charge, any time before it has been fulfilled — look for the cancellation option on your order status page. Once an order has been fulfilled, it can no longer be cancelled; see the return process below instead.
Refund Eligibility
- Requests must be made within 7 days of delivery
- Proof is required (photos, videos, or tracking information)
How We Review Requests
Before finalizing any refund or replacement, we verify the issue with our fulfillment partner to confirm what happened with your order. This helps us determine the fairest outcome and is why reviews are completed on a regular schedule rather than instantly.
Refund Types
- Full refund — for lost or completely unusable items
- Partial refund — for minor damage or items that remain usable
- Replacement — for wrong items or defective products
Non-Refundable Cases
- Change of mind
- Incorrect address provided by the customer
- Minor issues that do not affect product use
Refund Processing Time
Refunds are processed after review and typically take 3–10 business days to reflect in your account.
Return Conditions
- The item must be unused and in its original condition
- Return requests must be approved before shipping the item back
Return Shipping
Customers are responsible for return shipping costs. Approved returns are shipped to our supplier's overseas processing center, so return shipping may take longer than a typical domestic return.
Swiftora+ Membership Cancellation
You can cancel your Swiftora+ membership yourself at any time from your account, as long as you haven't yet placed an order using your membership benefits (free shipping or your member discount). Cancelling refunds your most recent membership payment in full, and your account returns to the free tier immediately. Once you've used your membership on a purchase, it can no longer be self-cancelled — contact us if you need help with your membership after that point.
