Shipping policy

🚚 Shipping, Returns & Dispute Policy

At our store, we are committed to delivering your order safely and ensuring a smooth shopping experience. Please review our policy carefully before making a purchase.

📦 Order Processing & Shipping

  • All orders are processed and shipped through our fulfillment partners.
  • Once your order is shipped, you will receive a tracking number via email.
  • Standard delivery is 5–10 business days within the United States. Express shipping (2–4 business days) is available at checkout.

⚠️ Reporting an Issue

If there is any issue with your order, you must contact us within 7 days of delivery.

To process your request, please provide:

  • Clear photos of the product (preferably with the shipping label visible)
  • A screenshot of your complaint (if applicable)
  • Your order tracking number

⚠️ Requests without sufficient proof may not be processed.

🔁 Returns & Refund Policy

Before finalizing any refund, replacement, or resend, we verify the issue with our fulfillment partner to confirm what happened with your order. This is why every case is reviewed individually — below are the possible scenarios:

📦 1. Damaged or Broken Packaging

  • Partial refund may be offered depending on the situation
  • Full refunds are not applicable for packaging issues alone

🎨 2. Wrong Color Received

  • We will resend the correct item at no extra cost
    OR
  • Offer a partial refund (if you choose to keep the item)

📏 3. Wrong Size Received

  • We will resend the correct size after verification
  • In some cases, shipping fees may apply

📍 4. Incorrect Address

  • If the error is on our side → we will resend or refund
  • If the address was entered incorrectly by the customer → refund/resend may not be guaranteed

🚫 5. Customer Not Available During Delivery

  • The package may be returned to the warehouse
  • Redelivery may require an additional shipping fee
  • Unclaimed packages risk being destroyed

💥 6. Damaged Product (Unusable)

  • Eligible for full refund or replacement

⚙️ 7. Damaged Product (Still Usable)

  • Partial refund (typically 20%–50%) depending on severity

📭 8. Lost Package

  • If confirmed lost → we will resend or fully refund your order

🧩 9. Missing Parts

  • Replacement will be sent (refunds are not applicable)

🔌 10. Product Not Working

  • Video proof is required
  • Depending on the case:
    • Replacement
    • Partial or full refund

❌ Non-Refundable Situations

We do not accept disputes for:

  • Customer changed their mind (“I don’t like it”)
  • Misinterpretation of product description
  • Minor smell or subjective concerns
  • Incorrect shipping address provided by customer

🌍 Returns 

  • Customers are responsible for return shipping costs
  • Because our processing center is located overseas, return shipping may take longer than a typical domestic return

📅 Dispute Review Timeline

  • All disputes are reviewed twice weekly (Wednesdays & Saturdays)
  • Processing times may vary depending on case complexity

⚠️ Special Cases

  • If there is a large volume of refund requests (100+ cases), this will require additional review and processing time

🤝 Our Commitment

We always aim to resolve issues fairly and efficiently. Our team carefully evaluates each case — including confirming directly with our fulfillment partner — to provide the best possible outcome for both our customers and our store.